Exact Field Service H

Features Exact Field Service H

Provide your service engineers mobile access to all relevant information they need combined in an intuitive app that works with and without an internet connection.
The Exact Field Service H app makes it possible for Service engineers to fully manage their service activities.
With the Exact Field Service H app, service engineers have all work order information, customer service history, documents, service parts info, manuals etc.
available in the field.
Key features: • Work with or without an internet connection • Overview of planned service activities • Navigation to service address to optimize travel time • All information in hand for each service activity • Register the actual hours spent and materials used • Insight into detailed parts documentation leading to high first time fix rate and best possible service • View configuration details • View service history, repairs, warranties and more of the service configuration • Link pictures to the service activity • Have the customer sign off on service activities • The service report including customer signature stored as PDF in Synergy • E-mail service slip directly to the customer from the phone or tablet • The signed service order is ready for approval and the service activity can directly be invoiced if all service orders are signed.
Requirements: • Exact Synergy Enterprise.
• As a user you need to have a service engineer role.